COLLABORATION
The evolution of technology has empowered organizations with robust feature rich collaboration tools that integrate communications with video, instant messaging, virtual work rooms and file sharing capabilities. This leads to team agility and delivers improved results.
WebEx Calling
Webex Calling is your phone system in the cloud. Moving unified communications to the cloud reduces the complexities of managing and securing the environment, which is critical in today’s world of cyber-attacks and data loss. This powerful platform not only has traditional voice calling capabilities it also has a multitude of additional features that promote workforce productivity from anywhere. The ability to host and join web calls, instant message and use team collaboration tools from any device are some of the key functions available. Unlike most other cloud-based VoIP technology the solution can be designed with a local PSTN connection. This allows the customer to select their desired service provider and improves the quality of voice communications. Cisco has various models to accommodate any organizations size, geography and desired consumption models.
A Business Case for Cloud Calling
Webex Meetings
Although the digital age has made it easier to connect across borders without the cost and hassle of travel, the human connection is still critical. Video has saturated every corner of our daily interactions, from social media to personal calls with friends and family. Strong businesses start with strong relationships. And strong relationships are forged on a foundation of strong communication. That’s why Cisco Webex® Meetings puts video at the forefront of communication and collaboration to empower over 130 million people to put their best face forward.
With Cisco® Webex Meetings, we’re making it easier than ever for everyone to be seen, be heard, and work together effectively, even when they are miles apart. Anyone can join a meeting from inside or outside the organization, using mobile, desktop, video room devices (even a third-party device), or their browser. Everyone can enjoy consistent, easy meeting experiences and be fully engaged in the meeting, without technical complexity. Organizations need to implement solutions that remove the complexity of the video meeting experience—with crystal-clear audio and content sharing in the same meeting. For more effective, secure, and reliable meetings, use Cisco Webex.
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Cisco Unified Communications Manager
The Cisco Unified Communications Suite provides reliable, secure, scalable, and manageable call control, instant messaging, voice/video mail and unified messaging. The entire suite is deployed in a virtual environment on a single platform. No additional licensing for redundant virtual machines means that you can have full suite redundancy to eliminate down time.
Cisco Business Edition 6000 at a Glance
Contact Center
Modern contact center solutions help businesses deliver better customer experiences across voice, email, chat, and self-service channels. Intelligent routing ensures customers reach the right person quickly, while automated tools can handle routine inquiries to reduce wait times and improve efficiency.
Agents gain access to the tools they need to provide responsive, personalized service, while managers benefit from reporting and visibility into customer interactions. Integrated with your business communications platform, the solution scales easily as your organization grows, helping you maintain a consistent customer experience across every touchpoint.
Address wireless demand with Wi-Fi 6
System Integration
Calabrio’s suite of products enables your contact center management to reach new heights with quality and enhanced workforce productivity using advanced analytics, while also bringing in necessary features of call & screen recording compliance.
Singlewire offers advanced notification services intended to reach all your staff. This includes speakers, IP phones, email, SMS and mobile app notifications. Use cases include severe weather, security lockdown and emergency call alerting.
Bucher & Suter enables CRM integration with Cisco Unified Communications and Contact Center platforms. A browser-based CTI and Omni-Channel adapter in single pane of glass ensures your sales force will always have the required information and tools at their fingertips.
Informacast Emergency Notification System Paper
Lynxx Hosted VoIP
In partnership with Lynxx Networks, 3RT Networks can design and implement a hosted VoIP solution to meet your business needs. The Lynxx Networks platform is built on cutting-edge technology in a secure, virtualized environment. Your teams will have all the accessibility they need to seamlessly communicate and collaborate from anywhere, becoming more productive, effective, and efficient as a result. Migration is made easy as your organization can use their existing phone numbers. Paging, unified messaging, call forwarding, and mobile device integration are some of the various features available. This is an affordable, scalable option for your organization that is locally supported by a knowledgeable and reliable team.